Refund Policy

We want you to be happy with your headshots. If they do not meet your expectations, you can get your money back. This page explains when and how.

Our money-back guarantee

If you are not satisfied with your headshots, you get a full refund within 14 days of payment, as long as you have not downloaded any photo from the order. No questions about why.

When you can get a refund

These are all the conditions:

• Within 14 days. Your request reaches us within 14 days of the day you paid.
• No photos downloaded. You have not downloaded any photo from the order, neither one by one nor all at once.

If you have paid but the creation of your headshots has not started yet, for example because you have not uploaded your selfies, you always get a full refund.

What we refund

• The whole order. We refund everything you paid for the order, including an upgrade of the package.
• To the same payment method. The money goes back to the card or account you paid with, through Stripe.
• Your photos are deleted. After the refund, the headshots and selfies of the order are deleted from your account and can no longer be downloaded.

How to request a refund

• Log in to your account at app.picsuit.com.
• Open the Help tab and send us a refund request for your order.
• We check that the order meets the conditions above and confirm the refund by email.

How long it takes

We send the money back as soon as we have confirmed the refund. Depending on your bank, it usually shows on your statement within 5 to 10 business days.

If something goes wrong

If you have a problem with your order or with a refund, write to us in the Help tab before you open a dispute with your bank or card issuer. We can usually solve it faster.

Your rights as a consumer

This guarantee is in addition to the rights you have as a consumer under the law of your country and does not limit them. The guarantee is given by RSOmedia, which runs picsuit.com and app.picsuit.com.